Email resume and cover letter to jobs@datamerj.com

- Salary: $44,000 - $50,000 per year

- Job Type: Full-time

Full Job Description

DataMerj, Inc., a leader in digital records management, is seeking an Operations Manager to oversee our document scanning operations throughout Massachusetts and nearby states. The ideal candidate will have significant experience leading teams and managing projects. This role is based in Westfield, MA, and requires travel to client sites across the area, approximately 25% of the time.

Duties & Responsibilities:

- Lead, mentor, and drive operational successes within all assigned areas.

- Ensure adherence to quality image benchmarks.

- Evaluate and report on operational performance.

- Maintain rigorous daily and monthly project reporting.

- Support sales processes and account management.

- Manage projects from start to finish, including scanning, indexing, quality assurance, customer interactions, and software workflow development.

- Supervise and direct activities related to scanning operations and projects.

- Regularly conduct branch meetings to focus on activities aimed at operational growth.

- Participate in the hiring and onboarding process for new technicians.

- Manage office setup and equipment procurement as needed.

- Innovate and suggest new services, products, or techniques to enhance technician efficiency and customer satisfaction.

- Collaborate closely with leadership and sales teams to support business growth and development.

Requirements:

- 3-5 years of project management experience.

- Experience managing teams of 5 or more individuals.

- Demonstrated ability to measure and report on key performance indicators.

- Ability to lift boxes up to 35 lbs.

- Strong motivational skills and the ability to inspire teamwork.

- Excellent communication, planning, and organizational skills.

- Availability and willingness to travel as needed.

- Strong negotiation and client interaction skills.

- Proficiency in presenting to staff at all levels.

- Experience in inventory control.

- Technologically adept and a critical thinker.

What We Offer:

- Competitive salary with bonus potential.

- Comprehensive benefits package including medical, dental, and vision insurance.

- IRA with company matching.

- Generous paid time off policy.

Qualifications:

- High school diploma required; Business or related degree preferred.

- Valid driver’s license.

Work Location:

- Based in Westfield, MA, with regional travel required.

DataMerj, Inc. is an equal opportunity employer committed to diversity and inclusion in the workplace. We strictly prohibit discrimination and harassment based on any protected class as outlined by federal, state, or local laws. Our employment decisions are based on qualifications, merit, and business needs.